Privacy & Cookie Policy | Red Lion Auto & MOT Centre

Last updated: 4 July 2026

1. Who We Are

This website and the services described on it are operated by Red Lion Auto & MOT Centre ("we", "us", "our"), 143 Red Lion Road, Surbiton, KT6 7RQ. We are the data controller responsible for your personal data.

2. Information We Collect

Name, phone number and email address, when you submit a booking, contact form, or tyre enquiry
Vehicle registration number and vehicle details (including data returned from the DVLA vehicle enquiry service) when you request an MOT, service, or tyre quote
Booking, service and invoice history, so we can keep accurate records of work carried out on your vehicle
Basic technical information (such as browser type and device) collected automatically when you visit this website

3. How We Use Your Information

To manage and confirm your bookings, and contact you about your appointment
To send SMS and email confirmations, reminders (e.g. upcoming MOT due dates) and invoices
To respond to enquiries submitted through our contact or tyre enquiry forms
To maintain accurate service history and warranty records for your vehicle

4. Legal Basis for Processing

We process your data because it is necessary to perform a contract with you (e.g. booking a service), to comply with our legal obligations (e.g. MOT record keeping), or because it is in our legitimate interest to run and improve our business, such as sending appointment reminders.

5. Sharing Your Information

We do not sell your personal data. We share limited data with trusted service providers who act on our behalf, strictly to deliver our services:

Voodoo SMS — to send booking and service SMS notifications
Zoho — to send booking confirmation and invoice emails
DVLA Vehicle Enquiry Service — to look up vehicle and MOT details by registration number

6. Cookies

Cookies are small text files stored on your device. Some websites use them to track visitors across the internet for advertising purposes — we do not do this.

This website does not use any analytics or advertising cookies. When you first visit, a small preference is saved in your browser's local storage to remember your cookie consent choice — this is not a tracking cookie and is never shared with third parties.

Some pages load fonts (Google Fonts) and icons (Font Awesome) from third-party providers to display correctly. These providers may set their own strictly technical cookies in line with their own privacy policies, over which we have no control.

You can change your cookie preference at any time by clearing your browser's local site data for this website, which will show the cookie banner again on your next visit.

7. Data Retention

We keep booking, service and invoice records for as long as necessary to fulfil warranty obligations and to meet our legal and accounting requirements, generally up to 6 years, after which records are securely deleted.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request erasure of your data, where applicable
Object to or restrict certain processing
Request a copy of your data in a portable format

To exercise any of these rights, contact us at info@redlionautoandmotcentre.com. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO).

9. Data Security

We use appropriate technical and organisational measures — including encrypted connections and restricted staff access — to protect your personal data against unauthorised access, loss or misuse.

10. Children's Privacy

Our services are intended for adults arranging vehicle servicing and are not directed at children. We do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated revision date.

12. Contact Us

Red Lion Auto & MOT Centre, 143 Red Lion Road, Surbiton, KT6 7RQ
Email: info@redlionautoandmotcentre.com
Phone: 020 8397 5798